FAQ
Do you print digitally?
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We are Litho only but largely computerised.
Litho is the cheapest, fastest and best quality printing method currently available.
If this ever changes then we will change.
I prefer dealing with people. Do I have to order online?
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No, you do not have to order online.
Online ordering is provided for fast and convenient processing of standard jobs. However we also produce many non-standard jobs that can't be ordered online. So you can deal with us personally during office hours, but we will always need written instruction before we start production.
What turnaround times can I expect?
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Usually we despatch between 4 to 8 working days from a job becoming "live". However this can vary depending on factors like the complexity of your job and the processes involved.
If you have the need for speed please contact us as we do have the ability to fast-track jobs and we do not charge extra for this. Though obviously we cannot fast-track every job.
What level of quality can I expect?
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At least up to the normal professional standards prevailing throughout the printing industry.
We don't supply a "bargain basement" product.
Do you guarantee your work?
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Of course.
If we make a mistake or supply faulty work we will reprint free of charge without argument.
However you must give us clear written instructions.
Can I open a credit account?
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No, we do not operate credit accounts.
Providing credit facilities forces our costs up.
All of our customers would then have to pay for some of our bigger customers to have credit facilities.
Plus everyone then has to pay to cover the bad payers.
I can't find what I want on your website.
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It's likely that we can produce what you need but if we can't we probably know another supplier who can.
Failing that we can probably make useful suggestions and seek a workaround.
We have 35 years of experience. Talk to us, we are here to help.